Howard Morgan
Founder & Exec Chair, RealService
Howard Morgan is the Founder and Executive Chair of RealService, a pioneering customer experience consultancy dedicated to the real estate sector. He has decades of experience in property and customer service and has been a leading advocate for placing occupiers at the heart of property management strategies. His innovative approach has helped transform how landlords, developers and asset managers understand and deliver exceptional customer experiences. Under his leadership, RealService has collaborated with some of the United Kingdom's most prominent property companies, blending strategic insight with actionable recommendations to enhance satisfaction, loyalty and asset performance. Morgan’s expertise spans market research, qualitative and quantitative insight analysis and the development of benchmarks and best practices tailored to the specific challenges of the real estate industry. RealService has played a pivotal role in advancing the real estate sector's understanding of customer experience through his involvement in four major research projects for the British Council for Offices - BCO. His newest programme, Performance Leasing, is helping asset managers and leasing agents to apply customer experience sales techniques to the leasing journey, increasing the prospects of leasing office space in highly competitive markets. Beyond his consultancy and research contributions, Morgan is a sought-after speaker and thought leader, frequently contributing to industry panels, guest lectures, publications and initiatives aimed at elevating customer experience standards in the property sector.
