Chenai Gondo is the Chief Executive Officer of RealService, a consultancy that helps real estate teams understand and improve how people experience their spaces. This is done through a combination of deep insight research, mystery shopping, customer experience training and organising events and experiences to activate places. Gondo leads Experience Makers, a network for senior real estate leaders committed to improving customer experience in Real Estate. He/She expertise lies at the intersection of real estate, technology, and sustainability. He/she has held leadership and executive level roles in diverse organisations, from publicly listed businesses like British Land, McKinsey and essensys to founding early stage startups. Gondo contributions have been recognised and awarded by several industry awards EG, UKPA, Bisnow and Gondo is frequently invited to guest lecture at leading UK universities about built world innovation.