Howard Morgan
Founder & Executive Chair, RealService
Howard Morgan is Founder and CEO of RealService. He is a pioneer of customer service within the real estate industry and advises leading property owners, property managers and professional bodies on strategies to improve customer experience and business performance. In recognition of his contribution to the industry, he was appointed an Honorary Professor at The Bartlett School of Sustainable Construction, University College London (UCL) in 2022. He was previously a director of airport property company, BAA Lynton, where he created “The Property Challenge”, an award-winning CX strategy to grow the business by treating tenants as valued customers. Morgan has served as a judge for the REVO “Achieving Customer Excellence” shopping centre awards, and the BCO Office Industry Awards. He is a regular contributor to industry conferences, seminars and publications. He is passionate about mental health as a cause and, in 2015, co-founded the John O’Halloran Initiative to promote mental health and well-being within the property industry. He is a trustee of the charity, Small Acts of Kindness, which is working to reduce loneliness and isolation for older people by connecting communities with kindness.
